# My Super 6 not outputing any sound **URL:** \ **Category:** Super 6\ **Tags:** issue\ **Created:** [22 January 2025 21:33 UTC](https://forum.udo-audio.com/t/my-super-6-not-outputing-any-sound/3162 "2025-01-22T21:33:13Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![edubs](https://avatars.discourse-cdn.com/v4/letter/e/da6949/32.png) [@edubs](https://forum.udo-audio.com/u/edubs)\ **Post date:** [22 January 2025 21:33 UTC](https://forum.udo-audio.com/t/my-super-6-not-outputing-any-sound/3162/1 "2025-01-22T21:33:13Z")
I’ve had my udo super 6 for a few months now and haven’t had any issues until now. I’m not getting any sound out of my udo super 6 and it appears that it is not receiving midi at all. I’ve tried using a new usb midi cable as well as a new 5 pin midi cable. I also bought new ¼ inch cables as well as tried listening with my studio headphones. I also updated the firmware to see if that would work and I even reset the super 6 to factory settings. I’m not sure what to do at this point, please help me if you can. The only thing that has changed is that I mounted my Super 6 on a VESA mount ---
**Author:** ![GregVDS](https://avatars.discourse-cdn.com/v4/letter/g/90db22/32.png) [@GregVDS](https://forum.udo-audio.com/u/GregVDS)\ **Post date:** [22 January 2025 21:41 UTC](https://forum.udo-audio.com/t/my-super-6-not-outputing-any-sound/3162/2 "2025-01-22T21:41:57Z")
Hi and welcome to the forum! Too bad it’s in these circumstances… Did you try to unmount it from the VESA mount? Maybe the screws are going too deep inside the rear panel and touch the main board? Do not hesitate to write directly to U.D.O support, as they are not all the time monitoring here people’s problems, but they certainly respond to direct mail, maybe in one or two days time, and maybe a bit more since this WE there is a kind of gathering at LA organized by Buchla… As says the manual: > If you are experiencing any issues with your Super 6, contact our technical > support at [support@udo-audio.com](mailto:support@udo-audio.com). > Please provide the following information when you get in touch with us: > • Instrument name > • Serial number > • Firmware version > • Purchase date (new or used) and location (country, dealer) and [here](https://udo-audio.zendesk.com/hc/en-gb/articles/6107931569308-What-VESA-mount-screws-do-you-suggest-for-use-with-the-Super-6-desktop) they suggests the size of screws to use in order to avoid touching the motherboard/pcb of the Super6 Desktop Same symptoms in another topic [here](https://forum.udo-audio.com/t/no-audio-output-from-super-6-desktop/2107). Definitely, unmount it, and check if it comes back to normal, then check the screws length you used and maybe find shorter ones. I sincerely hope you didn’t fry anything ☹ . ---
**Author:** ![edubs](https://avatars.discourse-cdn.com/v4/letter/e/da6949/32.png) [@edubs](https://forum.udo-audio.com/u/edubs)\ **Post date:** [22 January 2025 23:27 UTC](https://forum.udo-audio.com/t/my-super-6-not-outputing-any-sound/3162/3 "2025-01-22T23:27:31Z")
THAT WORKED! DUDE YOU’RE AWESOME THANK YOU! The screws I used were to long lol ---
**Author:** ![GregVDS](https://avatars.discourse-cdn.com/v4/letter/g/90db22/32.png) [@GregVDS](https://forum.udo-audio.com/u/GregVDS)\ **Post date:** [23 January 2025 06:25 UTC](https://forum.udo-audio.com/t/my-super-6-not-outputing-any-sound/3162/4 "2025-01-23T06:25:34Z")
Happy to help 🙂 . I’m relieved nothing was cooked inside 👍