# Sent back a defective Desktop... now I ask for advice **URL:** \ **Category:** Super 6\ **Created:** [17 January 2023 14:49 UTC](https://forum.udo-audio.com/t/sent-back-a-defective-desktop-now-i-ask-for-advice/1658 "2023-01-17T14:49:50Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![paolonox](https://avatars.discourse-cdn.com/v4/letter/p/a587f6/32.png) [@paolonox](https://forum.udo-audio.com/u/paolonox)\ **Post date:** [17 January 2023 14:49 UTC](https://forum.udo-audio.com/t/sent-back-a-defective-desktop-now-i-ask-for-advice/1658/1 "2023-01-17T14:49:50Z")
Hello I just got a Desktop, but I had to send it back for a hardware problem that manifestated itself immediately. It was randomly shooting out high level notes with fixed waves… I could not even change the volume when it happened. I tried changing position and power outlet but with no change, did a reset and a firmware update too. No change. So I sent it back and asked for a refund, being VERY frustrated. The problem is that I really liked the sound of it (when it was working) so now I am thinking about getting a second one as long as I got my refund but I am terrified of getting another defective unit… What would you do? There is actually no other desktop to pair with my Osmose… so I really would like to give it a second chance, as one of my favorite italian shops has it in stock now. ---
**Author:** ![softroom](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.udo-audio.com/softroom/32/205_2.png) [@softroom](https://forum.udo-audio.com/u/softroom)\ **Post date:** [17 January 2023 15:32 UTC](https://forum.udo-audio.com/t/sent-back-a-defective-desktop-now-i-ask-for-advice/1658/2 "2023-01-17T15:32:39Z")
There are always issues but I wouldn’t worry - even if by some slim chance you got another duffer, you could return that too. I’d say the odds were in your favour and the Super 6 is a lovely-sounding instrument. I should try my Osmose/Super 6 together at some point but I’ve been using my Blofeld very nicely with it so far - the poly aftertouch mapped in the mod matrix works a treat. ---
**Author:** ![Dalil](https://avatars.discourse-cdn.com/v4/letter/d/87869e/32.png) [@Dalil](https://forum.udo-audio.com/u/Dalil)\ **Post date:** [23 January 2023 18:38 UTC](https://forum.udo-audio.com/t/sent-back-a-defective-desktop-now-i-ask-for-advice/1658/3 "2023-01-23T18:38:58Z")
I had audio issues with my unit and decided against another try with UDO. I was fortunate that those issues happend within my 30 day money back guarantee. The only reason i decided against one more try with UDO was simply this: UDO support didn’t bother to write me back although i sent 2 emails with my problem asking for help and advice. ---
**Author:** ![cl516](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.udo-audio.com/cl516/32/343_2.png) [@cl516](https://forum.udo-audio.com/u/cl516)\ **Post date:** [24 January 2023 17:55 UTC](https://forum.udo-audio.com/t/sent-back-a-defective-desktop-now-i-ask-for-advice/1658/4 "2023-01-24T17:55:45Z")
I was in the EXACT same situation as you. My desktop was 1 year ago, and I returned it. Since then they’ve had firmware improvements, and also I learned about keeping the VCA Env Level just under 0 to avoid the blasts. So I bought a Super6 Black keyboard about 3 weeks ago, and I’m loving it. Zero issues.