# Update problem...the synth **URL:** \ **Category:** Super 6\ **Tags:** issue\ **Created:** [5 May 2023 09:46 UTC](https://forum.udo-audio.com/t/update-problem-the-synth/1828 "2023-05-05T09:46:24Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Shay](https://avatars.discourse-cdn.com/v4/letter/s/e79b87/32.png) [@Shay](https://forum.udo-audio.com/u/Shay)\ **Post date:** [5 May 2023 09:46 UTC](https://forum.udo-audio.com/t/update-problem-the-synth/1828/1 "2023-05-05T09:46:24Z")
I tried to update And it is stuck that I turn it on… I turn off and on again…each time it turns on differently but stuck The synth is frozen And doesn’t let me get into the computer connection mod ![IMG_5456](https://europe1.discourse-cdn.com/flex017/uploads/udo_audio/original/1X/20318cabe562f461106c2865d4f6553e82630742.jpeg) ---
**Author:** ![Shay](https://avatars.discourse-cdn.com/v4/letter/s/e79b87/32.png) [@Shay](https://forum.udo-audio.com/u/Shay)\ **Post date:** [5 May 2023 10:07 UTC](https://forum.udo-audio.com/t/update-problem-the-synth/1828/2 "2023-05-05T10:07:25Z")
![IMG_5455](https://europe1.discourse-cdn.com/flex017/uploads/udo_audio/original/1X/83babe8781668999fa3244158be93fb5691d7c12.jpeg) ---
**Author:** ![HermetechMastering](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.udo-audio.com/hermetechmastering/32/43_2.png) [@HermetechMastering](https://forum.udo-audio.com/u/HermetechMastering)\ **Post date:** [5 May 2023 10:36 UTC](https://forum.udo-audio.com/t/update-problem-the-synth/1828/3 "2023-05-05T10:36:30Z")
Best to contact UDO direct: > [@Note on Tech Support](https://forum.udo-audio.com/t/note-on-tech-support/25): > > Hi everyone! This is just a quick reminder that we do not offer tech support on this forum. If you need help with your instrument from UDO Audio, please send an email to [support@udo-audio.com](mailto:support@udo-audio.com). Before getting in touch with our support team please refer to our [Help Centre](https://udo-audio.zendesk.com/hc/en-gb) to see if your question has already been answered. Thank you! ---
**Author:** ![Shay](https://avatars.discourse-cdn.com/v4/letter/s/e79b87/32.png) [@Shay](https://forum.udo-audio.com/u/Shay)\ **Post date:** [5 May 2023 10:46 UTC](https://forum.udo-audio.com/t/update-problem-the-synth/1828/4 "2023-05-05T10:46:03Z")
I wrote to support as well Hope they get back to me soon… Thanks ---
**Author:** ![Andrew](https://avatars.discourse-cdn.com/v4/letter/a/f19dbf/32.png) [@Andrew](https://forum.udo-audio.com/u/Andrew)\ **Post date:** [12 May 2023 07:45 UTC](https://forum.udo-audio.com/t/update-problem-the-synth/1828/5 "2023-05-12T07:45:30Z")
Did UDO support sort out your problem? if so what did you have to do to get your S6 working? ---
**Author:** ![Denony](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.udo-audio.com/denony/32/478_2.png) [@Denony](https://forum.udo-audio.com/u/Denony)\ **Post date:** [12 May 2023 08:53 UTC](https://forum.udo-audio.com/t/update-problem-the-synth/1828/6 "2023-05-12T08:53:26Z")
> [@Shay](#): > > And it is stuck that I turn it on… Have you checked this topic : [Super 6 desktop not booting up after updating to .53](https://forum.udo-audio.com/t/super-6-desktop-not-booting-up-after-updating-to-53/1774) May be it is the same issue. The user resolved it. ---
**Author:** ![Shay](https://avatars.discourse-cdn.com/v4/letter/s/e79b87/32.png) [@Shay](https://forum.udo-audio.com/u/Shay)\ **Post date:** [13 May 2023 06:00 UTC](https://forum.udo-audio.com/t/update-problem-the-synth/1828/7 "2023-05-13T06:00:09Z")
The synth is brand new from the store…. So I returned to their store and they exchanged me for a new one….😊 Now everything works great in the new synth Thanks for the response… Shay dan ---
**Author:** ![udo-audio](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.udo-audio.com/udo-audio/32/8_2.png) [@udo-audio](https://forum.udo-audio.com/u/udo-audio)\ **Post date:** [13 May 2023 12:13 UTC](https://forum.udo-audio.com/t/update-problem-the-synth/1828/8 "2023-05-13T12:13:41Z")
We met with the Israeli distributor yesterday and he confirmed you had been sorted out. Happy to hear