Noise/crackling in the right channel on the 6th voice count

UDO Audio Gear Super 6
1

I just got this beautiful instrument (desktop) and love it.

It’s my 3rd day with it and I discover something not-so-nice :frowning:
I hear crackling/noise on the right channel on some patches.

At first, I thought it might be something wrong with my headphones, (when I heard it the first day…) Today I tried some other HPs and had the same problem.

So definitely the problem is with the super 6 d.
I made some tests and found out that e.g. with the init patch, I get this noise whenever the 6th note is played.

I guess one of the VCAs is faulty (but I hope it’s just an SW bug, if that is possible).

to reproduce:
On the init patch, I close the filter completely and open the VCA fully (ENV LEVEL fully turned up). rest untouched.
Then I play the keys and on the 6th note (voice) - there comes the noise, and so on and so forth.

Can someone please try this too and let me know? thanks a lot!

I am on FW 0.53 (also init patch is 0.53)

1 Like
2

I would reach out directly to UDO Support on their website - they are usually very prompt in rectifying situations. Sounds like either a small fault or a calibration issue, that behavior is not normal.
Don’t worry, you’re in good hands!

1 Like
3

Thank you @avery.moss.magic
Since you mentioned that the behaviour is not normal, I assume you tried it and had no noise/crackling in any voice, right?
I did open a support ticket as you suggested - let’s see.
I hope I don’t have to return the beauty and a simple secret calibration mode (key combo) does the trick…

4

Have you tried reducing the VCA Env level to see if that makes a difference? I recall max VCA Env level can cause crackling distortion when near the limit.

5

Thanks but no.
Even though with VCA ENV Level fully up, the other voices were fine.
Anyhow the problem was now confirmed by UDO as a faulty voice card.
My dealer replaced it with a new unit and all is fine, and I am in synth heaven really :slight_smile: