Super 6 NRPN problems

UDO Audio Gear Super 6
1

Hi,

I recently got a Super 6 desktop and noticed a weird issue in that, when seleting tx/rx e under global settings and choosing option 3 it disables option 1 (they behave like radio buttons). This results in no messages being transmitted at all. Just button 1 for low res cc works fine but as soon as I press 3 1 disables. The manual says this:
BUTTON 3: NRPN mode. When enabled (LED lit), parameter changesare transmitted as unregistered parameter number messages at a resolution of 14 bits if MIDI CC Transmit is also enabled.

Iā€™ve previously managed to get them both to stick by fiddling with some unrelated config (MPE I think) but have done a factory reset since and now Iā€™m back to radio buttons and no way to enable NRPN.

I couldnā€™t find anything to indicate that this is a known issue. Does anybody know if there is a workaround ? Seems like a firmware bug.

many thanks!

2

I vaguely remember something like this though I could be misremembering. Thereā€™s no MIDI feedback loop going on is there?

3

I tried it with both usb and midi unplugged. I did see one other post here where somebody said they didnā€™t get any cc after the 1.6 firmware update and had to go and enable normal cc. I think this may be due to the same behaviour as the device defaults to NRPN after a reset and if they had the same exclusive-selection issue then that would explain their problem. But Iā€™m looking to enable NRPN but cannot find a way to do it.

4

I think they changed the behaviour at some point in a firmware, because NRPN Tx was causing issues with people who didnā€™t understand it properlyā€¦ quite annoying and Iā€™ve heard they might reinstate it at some point as some sort of ā€œexpert optionā€. Donā€™t know why they donā€™t just make it a long press or something, and put a warning in the manual. I have the Super Gemini but would love being able to send 14-bit from its faders.

So far as I remember at the moment you are toggling between the internal resolution types, thatā€™s why it is mutually exclusive. It should still respond to/receive both types of midi message, at least.

5

The frustrating thing is that I somehow managed to enable all 3, not sure how I got there, but this is the output from the python script I was working on, you can literally see where I reset the device and failed to reenable NRPN:
00:22:17 ch 1 NRPN 1046 = 13526 [DDS Env 1 Amount]
00:22:30 ch 1 CC 98 = 22 [NRPN LSB]
00:22:30 ch 1 CC 99 = 8 [NRPN MSB]
00:22:30 ch 1 CC 6 = 119 [Data Entry MSB]
00:22:30 ch 1 CC 38 = 1 [Data Entry LSB]
00:22:30 ch 1 NRPN 1046 = 15233 [DDS Env 1 Amount]
00:22:30 ch 1 CC 6 = 123 [Data Entry MSB]
00:22:30 ch 1 CC 38 = 7 [Data Entry LSB]
00:22:30 ch 1 NRPN 1046 = 15751 [DDS Env 1 Amount]
00:22:30 ch 1 CC 6 = 126 [Data Entry MSB]
00:22:30 ch 1 CC 38 = 48 [Data Entry LSB]
00:22:30 ch 1 NRPN 1046 = 16176 [DDS Env 1 Amount]
00:22:30 ch 1 CC 6 = 127 [Data Entry MSB]
00:22:30 ch 1 CC 38 = 127 [Data Entry LSB]
00:22:30 ch 1 NRPN 1046 = 16383 [DDS Env 1 Amount]
00:23:14 ch 1 CC 23 = 0 [DDS Modulator Destination] ā† device reset - no more NRPN
00:23:20 ch 1 CC 23 = 43 [DDS Modulator Destination]
00:23:20 ch 1 CC 23 = 85 [DDS Modulator Destination]
00:23:21 ch 1 CC 23 = 43 [DDS Modulator Destination]
00:23:21 ch 1 CC 23 = 0 [DDS Modulator Destination]
00:23:22 ch 1 CC 20 = 0 [LFO 1 Mode]
00:23:22 ch 1 CC 20 = 43 [LFO 1 Mode]
00:23:23 ch 1 CC 20 = 85 [LFO 1 Mode]
00:23:23 ch 1 CC 20 = 43 [LFO 1 Mode]

6

Quick thought, have you tried reloading the latest O/S , could be that yours has somehow got corrupted .

7

I tried. itā€™s not picking it up. It just turns on as normal ignoring the firmware. shows B+C on power up so had assumed it was not applying because it would not be an upgrade. Is there a way to force this? Iā€™ve since discovered more weird global settings overlaps: mpe and cc both interfere with the ability to turn off binaural mode, all in weird combinations. Not sure what else to try. Did a filesystem check on the boot drive it seems ok.

8

I think at this point you need to contact support@udo-audio.com. Have used UDO technical support in the past when my S6 totally froze whilst updating its OS - took a couple of days to come back to me but got my synth up and running with a few button presses.

9

@laney In which firmware are you?
Actually it is good to always contact UDO support when you have issues. They are usually fast in answering.
Would be indeed good to know if they changed something between FW versions.

10

Hi,

Just wanted to give an update on what support said:

regarding the binaural mode lock - Binaural is intentionally, or I guess necessarily, locked on when:

Quote:

  • When voice assign modes Solo, Legato and Unison are enabled.

  • When you select X-Fade and/or one of the available key-tracking modes, as there are 6 pairs of VCAs for the mixer.

  • When MPE mode is enabled. MPE requires individual note articulation, which means that different control voltages are required for each note that triggers a voice. As the analog hardware only allows for 6 notes to have different control voltages, MPE mode is limited to 6 binaural voices.

This checks out for me I couldnā€™t reproduce any issues that fell outside these constraints.

regarding firmware updates not applying:
They just re-iterated that C+D lighting up during boot was a typo in the update instructions (no idea why they donā€™t just update these) and that B+C is the correct combination I guess implying that it wonā€™t re-apply an update of the same version.

regarding the NRPN:

They said they disabled NRPN transmit because it had caused too many support requests in combination with other devices. They did say there might be some sort of expert mode in future. Also pointed out that the device would still receive NRPN with option 2 on. Bit of a shame that theyā€™ve not at least updated the manual to reflect this. Iā€™m absolutely certain I had NRPN TX on at some point before resetting, must have glitched it somehow ( see my logs above ).

Many thanks for all your comments.