Super 6 won’t boot up

Hey all. I’ve tried emailing UDO support about this but I’m not hearing back so I thought I’d try here as well

My Super 6 isn’t working. When I turn it on, all the banks flash continuously with no sound. When I connect it to my Mac, only a folder called “NO NAME” appears, rather than the usual folders I’ve seen when doing firmware updates previously.
Any help would be greatly appreciated!​​​​​​​​​​​​​​​​

thanks

Luke

Is disk missing in bootloader mode too? https://udo-audio.zendesk.com/hc/en-gb/articles/4402176856722-Updating-the-Firmware