I heard back from Udo they were very obliging. They are trying hard to find out what the issue is. My question is how long is it gonna take to find out and then all the new units may have other problems as well just so knew that maybe people haven’t noticed certain things yet I’ve saw on other forums new problems of popping up which is unfortunate. I suppose it’s expected from a new sense that hasn’t had a certain amount of customer testing. I just sent mine back for exchange, hoping the new unit doesn’t do it if that one does then I will probably cancel it and let them figure it out and order one later in the year when they figure the problem out. I too love the synthesizer, but it’s no good especially just paying credit card payments on something you don’t have any other things besides what a few of us have been dealing with