Desktop vesion No audio output/glitches!

UDO Audio Gear Super 6
1

Hi

I´m 3 days into my UDO desktop and unfortunately I have some problems with the output not working.

Sometime after turning the UDO on there´s no audio from the output or headphone.
I will need to do a turn off/on to get the audio back, sometimes I have to do it 2-4 times and if it´s not working, leaving the UDO turned off for 5 minutes.
I also have experienced the audio stopped working while surfing the presets, changing to manual mode didn´t solve this.

I know a fellow desktop user has had similar problems and I messaged UDO about this too an hope they will get back to me in the coming week. Hopefully it´s just some firmware bug or fix, but I was wondering if any other users have had problems with the desktop?

best

Ringo

2

That might have been me. It was merely an issue of the power supply not being fully pushed into the power socket on the back of the S6. I would pull it out and push it in again firmly while the S6 is off.

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3

Hi.

Thanks for your reply.

The problem that I’m having is already known by UDO and hasn’t anything to do with the power cable. A user from another forum has been in touch with UDO and they are working on it.
It’s not a hardware thing but to due with software, I was told, so I shouldn’t worry too much!

4

Hi there, was curious if you ended up figuring out root cause of the issue?

5

Yes. It went away after the last fw update

6

Hi,

I just got the Super 6 Desktop and I’m facing the same problem "the audio stopped working while surfing the presets” or sometimes it just stops. Then I turn it off/on the sound comes back, but in minutes it stops working again. :confused:

The first time I tried it was in Germany (it worked perfectly), but since I started playing with it here in Brazil, its presenting this problem. I’ve tried different power current from 220-110. Ive changed the power cable… the problems persists…

@ringokidf how did you solve this problem? :slight_smile:

7

Hi Carla.

The problem that I had was fixed with a FW update.

I’m not sure which FW version that fixed it, I’m not even sure which is installed on my desktop unit right now, but it’s was a couple of years ago.

Maybe try to install the latest FW and see it that works for you. If not, try contacting UDO to see if they could help you out.

Hope this helps

Best from Berlin!

8

Thanks!
I’ve tried installing the latest FW version, but it didn’t fix the problem. Already in contact with UDO team! :slight_smile:

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