Hi Carla.
The problem that I had was fixed with a FW update.
I’m not sure which FW version that fixed it, I’m not even sure which is installed on my desktop unit right now, but it’s was a couple of years ago.
Maybe try to install the latest FW and see it that works for you. If not, try contacting UDO to see if they could help you out.
Hope this helps
Best from Berlin!